Noticeboard

Social Prescriber Services available as SELF-REFERRAL SERVICE

Great news as the Social Prescribing self-referral is open to all PCN2 Practices and now allows patients registered at East Finchley Medical Practice to self-refer on to the service.

Please note that only the following referral reasons are available to select: Addiction Support, Bereavement Support, Carers Support, Digital Inclusion, Emotional Wellbeing, Employment support, Financial Advice, Loneliness / Isolation. Anyone outside of these reasons of referral, or perhaps more complex in need, would have to be referred via the Practice.

Please find more information in the link below:

Barnet Social Prescribing - Population Plus (elementalsoftware.site

How to use eConsult | NHS Patients | eConsult Health

You can find the link to our eConsultation service in the Online Services on top right side of our web page under the QUICK LINKS or you can simply download the NHS App and do it through the App.

Covid-19 Vaccination

To book your Covid-19 Vaccination please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/ or call 119.

good_ratingsComplaints Procedure and Forms

We always try to provide the best possible service to our patients.

However, there may be times when you feel this has not happened.

Please feel free to use the suggestion box in reception or ask to speak to the practice manager regarding any concerns you may have.

The practice operates an in-house complaints procedure in line with NHS guidelines. This page gives information regarding raising a complaint and the course of action.

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first. 

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing, addressed to the Practice Manager as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily.

We believe it is important to deal with complaints swiftly, so we will acknowledge the complaint in three working days. We will investigate your concerns and aim to reply with a written response within 10 working days. Occasionally it may take longer, but we will keep you informed throughout.  We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

We value your constructive feedback and strive to continue to provide safe, effective, caring, responsive and well led service for all our patients.  

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person.

 Please click on the link below to download our Patient Complaint Form:

Complaint Form

Complaint Third-party Consent Form

Please click on the link below for our Practice Complaints Leaflet:

 Complaints Leaflet

 

 

 

 
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